Google LLC and Cohere Inc. today released new artificial intelligence models optimized for audio processing tasks.  The search giant’s algorithm, Gemini 3.1 Flash Live, can automate customer service ...

As more companies rely on AI to handle customer service issues, it may be helpful to hire your own AI agent. Cisco is ...

Five9 and Google say unified AI-powered contact centers will define the next phase of enterprise customer experience. And they've teamed up to prove it. On Jan. 12 Five9 announced an expanded ...

If your business depends heavily on manipulating the customer inside your own interface, agentic AI is a problem.

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what AI delivers for CX. The latest news in the generative AI model race came ...

New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving NEW YORK, Jan. 11, 2026 ...

Google announced a protocol for shopping agents as it tries to secure its position in AI-powered commerce. Retailers have been creating AI agents to connect with everything from customer service to ...