SEATTLE - The complexity of refrigeration technology for supermarkets is a given. The crucial role of service technicians in the equation is becoming more apparent. The Food Marketing Institute (FMI) ...

COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the JD Power 2019 U.S. Telecom ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online.

In 2016, it seems you can’t turn a corner without hearing about new, futuristic technologies — self-driving cars, augmented reality helmets and glasses, robots that talk and follow you around, and ...

Pocomos is your all-in-one software solution. Add customers, optimize your routes, keep track of one-time and recurring services, process payments, access your customer database, automate emails and ...

MIAMI, FL / ACCESSWIRE / July 11, 2023 / Appliance Service Master Class, a renowned global consulting firm specializing in helping appliance service and HVAC businesses overcome their most complex ...

Marine industry celebrates exceptional technicians that keep boating safe and reliable. The post ABYC Announces Outstanding ...