They can treat AI as a productivity tool and pursue incremental gains, or they can fundamentally rethink how they operate.

Agentic AI is no longer a distant trend. It is the operating model of forward-looking enterprises. The winners will not be ...

The real question of the superintelligence era is which operating model survives contact with AI. Most leaders I speak with still treat AI as a tool that gets layered onto an unchanged structure.

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Organizations that disrupt markets and sustain competitive advantage have some significant characteristics in common. If you look closely enough, they all: commit to a comprehensive strategy to ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Gartner’s Lily Mok explains why your organization must redesign talent strategies to transform its information and technology operating model. An information and technology operating model represents ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...