IT operating models continue to evolve as new tech and business trends emerge. It’s a constant state of change that needs to be well thought out and managed, with an eye toward fueling innovation. “In ...

The success of an ERP implementation depends less on the technology itself than on an organization's willingness to change ...

The past decade or so has brought massive shifts to the technology operating model in many organizations, fueled by factors such as market demand for specialized, customer-facing capabilities, ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...

A high-performance IT operating model is more than just a framework for delivering technology services; it’s the backbone of organizational agility and resilience. Forrester’s model categorizes ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly across large businesses: They make massive investments in AI tools, and then the same outcome follows within ...

Digital transformation fundamentally changes the way customers, partners, and employers interact with and generate value from your company. To enable a customer-obsessed organization and drive digital ...