Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

HubSpot first introduced its Breeze in September 2024, pitching the offering as an embedded AI layer across its customer ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

May 8, 2025 -- At HubSpot, our vision is simple: help businesses scale with AI. To do this, we’ve embedded AI directly into our platform—it’s available right where our customers work, not as a ...

In a recent survey, we learned how agents feel about the evolving contact center and how they can best serve customers. "Customer experience" was a big buzz phrase in 2015, and will likely continue to ...

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.